IT Technician with experience in support and networking

- Minimum of 2 years of full-time experience in supporting and implementing networked computer systems in a professional setting. - Strong customer service orientation with exceptional communication skills through phone, email, and face-to-face interactions. - Capability to work independently as well as collaboratively within a team. - Outstanding analytical and problem-solving competencies. - Ability to manage challenging interactions with frustrated callers when necessary. - Proven capacity to swiftly learn new software, systems, and project requirements. - Familiarity with call flow procedures, handling priorities, and service level agreements. - Commitment to maintain and regularly update documentation of issues, systems, and applications. - Proficiency in Windows-based server and desktop operating systems. - Ability to establish and sustain timely communication with customers, ISPs, and vendors in support of client needs. - Practical experience with common personal computer software including Microsoft Office, accounting applications like QuickBooks and Peachtree, financial services software, and various communication platforms. - Skill in discerning customer requirements and effectively implementing solutions while convey technical details to non-technical individuals with sensitivity and clarity. - Motivation to contribute meaningfully to our clients’ success from day one. - Physical ability to lift up to 40 lbs. - Valid drivers license is required. - One or more technical certifications such as A+, MCP, MCSE, MCSA, and CCNA are preferred. - Experience with firewalls, routers, VMWare, and various MSP management tools (e.g., ConnectWise, AutoElevate, N-Able, SolarWinds, WUG) is advantageous.