838 IT & Software Developer jobs in the US
Technical Support - Level 2
$52,000 - 52,000
Raptor IT Solutions
South John King Boulevard 1650, Rockwall + Remote (US)
$52,000 - 52,000
Requirements
Must:
- 2-4 years of experience in an IT support capacity, ideally within an MSP setting.
- Strong understanding of Windows Server, Active Directory, Group Policy, and DNS.
- Experience managing Microsoft 365 (including Exchange, SharePoint, Teams, and OneDrive).
- Knowledge of networking fundamentals (firewalls, routers, switches, VPNs, DHCP).
- Familiarity with RMM and PSA tools (such as NinjaOne, N-able, etc.).
- Excellent diagnostic and troubleshooting abilities.
- Exceptional verbal and written communication skills.
- Ability to prioritize and manage multiple tasks in a dynamic environment.
- Capable of accurately logging work hours.
- Provide technical assistance both on-site and remotely.
- Team-oriented and collaborative with fellow members.
- Proficiency in phone system installations (on-site training will be provided).
- Strong multitasking and time management skills.
- Well-developed interpersonal skills, including the ability to ask pertinent questions and explain technical issues to non-technical clients.
Responsibilities
- Understand and address fundamental technical aspects effectively.
- Install and manage business communications systems and networks, covering hardware and software.
- Handle the setup and maintenance of LAN/WAN networks and components (access points, switches, firewalls).
- Implement and oversee data protection and privacy solutions.
- Troubleshoot, diagnose, and resolve technical issues related to hardware, software, privacy, security, and networks/systems.
- Conduct independent research to resolve issues as identified.
- Clearly explain identified problems and potential solutions to clients comprehensively.
- Maintain clear and consistent communication with team members and clients, ensuring thorough documentation within client records for optimal client experience.
- Safely move, transport, lift, and mount heavy equipment; manage tasks in confined spaces.
- Regularly perform daily activities such as walking, standing, sitting, bending, and kneeling.
- Pursue continuous knowledge enhancement.
- Work effectively under pressure, prioritizing tasks for maximum efficiency.
- Apply critical thinking to drive solutions and promote innovation.
Description
At Raptor IT Solutions, we pride ourselves on being a family-owned and operated IT Managed Service Provider based in Rockwall, Texas. We are currently seeking a Level 2 Computer Technician to enhance our growing team. This full-time position requires on-site presence and occasionally involves travel for scheduled projects; we cover travel expenses. Our work environment is client-focused, requiring excellent communication and interpersonal skills. Benefits include competitive hourly compensation starting at $25 per hour, healthcare options, generous paid time off, holidays, and opportunities for professional development through paid training. We are committed to supporting our team as they tackle physically demanding tasks, contributing to both their success and the satisfaction of our clients.
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