Technical Product Owner - Service Center

- Bachelors degree in business administration, computer science, information technology, or a related discipline - A masters degree or relevant certifications (e.g., ITIL, Certified Scrum Product Owner, SAFe Framework) preferred - Several years of experience in IT service management, product management, or project management roles - Experience with managing Service Center operations or similar initiatives is highly desired - Strong comprehension of IT service management frameworks (like ITIL), software development lifecycle, and agile methodologies - Familiarity with tools and systems such as ServiceNow, ServiceNow SAFe module, and Genesys Cloud is advantageous - Proficiency in analyzing data, recognizing trends, and making informed decisions based on data - Exceptional problem-solving capabilities for addressing service delivery challenges - Excellent verbal and written communication skills for effective collaboration with stakeholders and teams - Strong leadership abilities to motivate and guide the Service Center team - Capacity to work collaboratively with cross-functional teams and manage stakeholder expectations - In-depth understanding of customer needs to translate them into actionable service requirements - Commitment to delivering top-quality Technology services that meet or exceed customer expectations - Adaptability to shifting priorities and the ability to thrive in a fast-paced environment - Independent problem-solving mindset