1201 IT & Software Developer jobs in the US
Technical Business Analyst - ServiceNow
$103,824 - 106,464
Randstad Digital
University Bay Drive 2415, Madison + Remote
$103,824 - 106,464
Requirements
Must:
- Minimum of 3 years of experience configuring ServiceNow ITSM modules and creating Service Catalog items using Flow Designer
- At least 3 years of experience converting non-technical business requirements into detailed technical specifications and managing the lifecycle from discovery to user acceptance testing (UAT)
- A minimum of 3 years of familiarity with ITSM and ITIL frameworks
- Proven experience in technical writing, including creating Functional Requirement Documents (FRDs) and Standard Operating Procedures (SOPs)
- Preferred: Experience with integrating ServiceNow with tools such as Dynatrace, Jira, or Tenable
- Preferred: Familiarity with additional modules like Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM)
- Preferred: Strong understanding or experience with ITIL v3 or v4 frameworks
Responsibilities
- Collaborate with business stakeholders to gather requirements, design, build, and test automated service requests and workflows within the ServiceNow Service Catalog
- Oversee the functional configuration of ITSM modules (Incident, Problem, Change, and Request) while ensuring all system modifications adhere to authorized governance workflows
- Provide expert-level support and maintenance for deployed modules, ensuring that system performance meets agency service delivery standards
- Create and upkeep thorough documentation for system configurations, process flows, and user manuals to ensure long-term sustainability of the platform
Description
We are seeking a Technical Business Analyst to play a crucial role in meeting the workload demands of our ServiceNow implementation, ensuring that we adhere to critical project timelines. Although a full-time ServiceNow Administrator is on board, our current project volume has surpassed our internal capabilities. This contractor will work in conjunction with our staff to fulfill initial service requests and facilitate the implementation configuration. As we move into the Software Asset Management (SAM) and Hardware Asset Management (HAM) phases, this role will transition to providing ongoing maintenance and support. Our aim is to enhance business processes and expand self-service options without delaying the introduction of new features. This position is remote, but applicants must reside in Wisconsin. The working hours are from 7:45 AM to 4:30 PM CT.
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You can find Business Specialist salaries in the United States here.
How many Business Specialist jobs are in the United States?
Currently, there are 1201 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the US a good place for Business Specialists?
The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
Groupe Québeco, LOGO.com, GE Aerospace, Combat Computers Inc., GoBolt, Kochasoft, Inc, Hunter Communications Inc among others, are currently hiring for Business roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 66 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Kforce Technology Staffing as they are hiring for 66 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.