979 IT & Software Developer jobs in the US
Omnichannel Product Owner
$40,000 - 67,500
Randstad Digital
City Hall Walkways 1, Philadelphia
$40,000 - 67,500
Requirements
Must:
- Bachelors degree in business, technology, marketing, science, or a related field
- Over 8 years of experience in the pharmaceutical, healthcare, or other highly-regulated sectors
- Proven background in digital product management or managing product roadmaps within cross-functional teams
- More than 8 years of experience with omnichannel engagement, campaign orchestration, digital marketing platforms, or associated commercial roles
- Experience designing scalable product frameworks, prioritization methodologies, and governance standards
- Familiarity with journey orchestration platforms and decisioning systems, including Field Next-Best-Action solutions
- Strong grasp of customer data ecosystems, segmentation, targeting concepts, and integration with execution systems
- Prior work experience in Agile product development teams and within product operating models
- Proficiency with tools such as JIRA, Confluence, and other product management applications
- Ability to maintain comprehensive views of customer journeys, identifying pain points and translating insights into prioritized improvements
- Strong collaborative skills for effective alignment across multiple stakeholders in a matrixed environment
- Analytical mindset to dissect complex issues, identify root causes, and convert data into actionable insights
- Skilled in managing competing priorities while balancing innovation, governance, compliance, and sustainability
- Excellent communication skills with the ability to influence effectively across various levels
- Demonstrated growth mindset and commitment to continuous improvement through feedback and experimentation
- Advanced degree (MBA or similar) is preferred but not mandatory, and can substitute for some necessary experience when aligned with global hiring standards
Responsibilities
- Define and communicate the product vision and desired outcomes in collaboration with key stakeholders
- Continuously refine the Omnichannel Orchestration roadmap by making prioritization and trade-off decisions based on user feedback
- Transform business requirements into product solutions with measurable success indicators that enhance impact across various franchises
- Oversee the comprehensive strategy and global roadmap for orchestration capabilities, ensuring consistent execution and measurable results
- Connect business stakeholders with the Omnichannel Orchestration global capability team to clarify requirements aligned with strategic business outcomes
- Collaborate with the Tech Lead to ensure alignment between business priorities and technical feasibility in project timelines
- Work closely with the Suite Lead to ensure product priorities and roadmap decisions meet suite-level business objectives
- Establish clear product requirements, user stories, and acceptance criteria for effective execution
- Collaborate across the Customer Experience Organization for seamless product integration and ongoing evolution to meet scalability, flexibility, and compliance needs
- Drive customer engagement by overseeing marketing automation and CRM capabilities for standardized campaign activation and performance tracking
- Utilize user insights to shape Omnichannel Orchestration capabilities that enhance customer experiences for both internal and external users
- Lead initiative discovery efforts by engaging directly with users and stakeholders to understand their needs and validate business value before development
- Collaborate with Global Capability teams to deliver scalable Omnichannel Orchestration solutions
- Track product adoption and outcome KPIs to drive backlog prioritization and continuous enhancements
- Create and manage documentation, including PRDs and user stories, while coordinating sprint planning with the Tech Lead and development teams
- Foster experimentation to improve outcomes of the Omnichannel Orchestration Engine
- Use metrics to communicate the products value proposition and impact effectively, promoting product visibility and creating a culture of engagement across CX operations
Description
We are a forward-thinking organization focused on redefining customer experiences through innovative technology and efficient collaboration. Our goal is to empower our teams with a product-oriented operating model, enabling seamless integration and delivery. We are committed to developing a diverse environment where every employees perspective is valued. This role supports the global capabilities of our Omnichannel Orchestration team, and we embrace a culture of continuous improvement and engagement. We offer opportunities for growth within our innovative company located in a dynamic setting, with occasional travel required.
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You can find Business Specialist salaries in the United States here.
How many Business Specialist jobs are in the United States?
Currently, there are 979 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the US a good place for Business Specialists?
The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
micro1, Consultation Devpresso Inc, Brain Box, Allied Technical Solutions, Silver Opportunity Partners LLC, SmartFinancial.com, PIPELINE ENVIRONMENTAL & COMPRESSION INDUSTRIES among others, are currently hiring for Business roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 86 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Kforce Technology Staffing as they are hiring for 86 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.