Configuration Management Database Admin

- Design and implement the CMDB data model, including configuration item (CI) classes, attributes, and relationships - Define data governance policies, quality metrics, and reconciliation rules to ensure CMDB integrity - Gather asset information from infrastructure teams, asset inventories, and various documentation sources across different enclaves - Manually create and update configuration items (CIs) in ServiceNow, encompassing servers, network devices, applications, and databases - Verify asset data accuracy by cross-referencing various sources and conducting verification sessions with technical SMEs - Construct and maintain service maps and dependency views for essential business services - Develop strategies for integrating external asset repositories and third-party data sources - Aid change management, incident management, and problem management processes using precise CI data - Educate users on CMDB navigation, CI relationships, and data maintenance practices - Generate and maintain documentation regarding data collection procedures, field definitions, and data validation standards - Produce CMDB health reports along with completeness and accuracy metrics reports for stakeholders and leadership