Senior Business Analyst - Salesforce

- Lead discovery by conducting interviews and workshops, asking the right questions to capture essential insights. - Write clear and concise requirements, breaking down large needs into manageable components. - Create epics and user stories, delineating larger works into smaller, testable units. - Develop acceptance criteria, establishing straightforward pass/fail rules to indicate task completion. - Document and map business processes, outlining the current state while designing an improved future state, identifying gaps, handoffs, risks, and controls. - Manage the backlog, ensuring it remains organized, current, and easy to understand. - Support delivery by assisting the team in planning work cycles, removing obstacles, and maintaining clarity in scope. - Maintain accuracy in Jira and Confluence, ensuring that entries are well-organized, with clear reasoning behind decisions and developments. - Contribute to testing by defining test cases, overseeing data checks, and managing final testing with users, as well as triaging defects. - Adhere to privacy and security guidelines to protect sensitive health or personal data.