IT Help Desk Supervisor - legal technologies

- Preferred two-year college degree; equivalent professional experience will be accepted. - Experience overseeing a service desk in a law firm or similar professional services setting. - Prior leadership experience in a supervisory role. - ITIL Foundation certification is desirable. - Minimum of four years experience in implementing, maintaining, and supporting Windows operating systems and MS Office applications. - Familiarity with Exchange and document management systems is advantageous. - Strong customer service abilities and initiative. - Technical proficiency in configuring and supporting hardware, including workstations, laptops, and printers. - Solid understanding of IT systems and services used in legal or professional services environments. - Experience utilizing service desk management software to track support requests and assess performance. - Ability to create reports, business correspondence, and procedure manuals. - Analytical skills to evaluate data, recognize trends, and make informed decisions. - Capability to effectively present information and answer questions from management teams. - Sound decision-making abilities with a high level of integrity in handling confidential information. - Skills to inspire, coach, and develop Service Desk Analysts. - Ability to advocate for change and drive new initiatives within the firm. - Exceptional judgement and professionalism. - Ability to set goals and persistently pursue results with a strategic outlook. - Capacity to operate in a fast-paced environment with keen attention to detail. - Outstanding client service skills for both internal and external stakeholders. - Strong communication and interpersonal skills to engage effectively with all organizational levels. - Problem-solving and organizational skills to creatively address complex challenges. - Ability to thrive under pressure and manage competing priorities. - Willingness to work additional hours as needed.