1363 IT & Software Developer jobs in the US
Help Desk Technician II - MSP Experience
$55,000 - 75,000
QIT Solutions
Columbia Drive, West Palm Beach
$55,000 - 75,000
Requirements
Must:
- Minimum of 3 years experience in a managed services provider helpdesk role
- In-depth expertise in Office 365 administration (including SharePoint, Teams, Entra, Azure)
- Network administration experience (LAN/WAN), with preference for Fortinet experience
- At least 3 years of management experience with Windows Server/Desktop in a Windows Active Directory setting
- Proficiency in Microsoft Azure and Microsoft 365
- Minimum of 2 years in managing virtualization platforms (Hyper-V or VMware ESXi)
- At least 1 year of experience in backup software management (Veeam, Acronis)
- Strong comprehension of network protocols (HTTP, FTP, DNS, POP, IMAP, SMTP)
Responsibilities
- Address escalated Tier 2 support requests through phone, ticketing system, and on-site assistance
- Provide comprehensive troubleshooting for both software and hardware issues
- Juggle multiple tasks while adhering to service level agreements
- Document technical processes and assist in developing the knowledge base
- Collaborate with teammates on intricate technical challenges
- Maintain thorough documentation of tickets and client interactions
Description
At QIT Solutions, we are a managed services provider specializing in cybersecurity, cloud services, and IT management. We pride ourselves on delivering tailored solutions through partnerships with leading hardware and software providers, ensuring our clients data security and operational efficiency. Our vibrant team culture prioritizes problem-solving excellence, professional growth, and outstanding client service. We offer a competitive salary, health, dental, and vision insurance, flexible PTO, a 401(k) plan with employer matching, and a hybrid work option based in West Palm Beach, FL.
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The company with most openings is Jobot as they are hiring for 175 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.