Technical Support Analyst - IT Focus

- Provide day-to-day technology support for all office locations - Address and resolve all IT support calls and emails from all locations - Offer IT assistance to employees, whether in-office or working remotely - Track, maintain, and document all IT support inquiries - Ensure that user issues are resolved promptly, and open trouble tickets are closed in a timely manner - Escalate support calls as needed and in a timely fashion - Maintain, configure, deploy, and repair computer and printer hardware, including smart devices - Manage the setup for video conference meetings (MS Teams, Zoom, Polycom, etc.) - Complete project tasks and provide updates during IT team meetings - Maintain IT asset inventory - Conduct vulnerability scans on end-user hardware to identify potential risks - Report any concerns regarding risks, vulnerabilities, and other security exposures to IT leadership and Security - Monitor enterprise management platforms and alerts - Ensure adherence to all IT policies and guidelines - Occasional minor travel may be required (less than 10%)