1736 IT & Software Developer jobs in the US
IT Help Desk Support Specialist
$41,600 - 45,760
Prototype IT
East Corporate Drive 401, Lewisville
$41,600 - 45,760
Requirements
Must:
- Minimum of 2 years experience in a technical support position.
- A degree in IT, Computer Science, or equivalent practical experience.
- Proficient technical knowledge in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.
- Strong verbal and written communication skills.
- Ability to effectively engage with users at all organizational levels.
- Excellent problem-solving abilities with a creative approach to solutions.
- Capability to work independently as well as collaboratively within a team.
- IT certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
Responsibilities
- Provide remote technical support to clients encountering software or hardware issues.
- Address IT-related incidents and requests promptly and efficiently.
- Troubleshoot and diagnose technical problems regarding hardware, software, network connectivity, and printing issues.
- Escalate complex technical matters to the appropriate IT team members as necessary.
- Support the installation and configuration of software and hardware for staff members.
- Act as a liaison with external vendors to resolve technical problems or coordinate maintenance efforts.
- Maintain precise records of IT incidents, requests, and solutions using a help desk ticketing system.
- Contribute to creating and maintaining IT documentation and processes.
- Stay informed about emerging trends and technologies in IT support.
- Approach all interactions with customers and colleagues with a friendly and service-oriented demeanor.
- Adhere to prototype:IT standards, including regular attendance, grooming, and security protocols.
Description
At prototype:IT, we are one of the largest Managed Service Providers in the Dallas-Fort Worth area, based in Lewisville, TX. Since our founding in 2005, we have been dedicated to delivering tailored IT management services to a diverse array of clients nationally. Our team of seasoned IT professionals ensures high-quality support and services so our clients can redirect their focus from daily IT hurdles back to their primary business objectives. We prioritize putting our employees first in a culture grounded in our core values: Collaborative, Honest, Agile, Loyal, and Knowledge-Seeking. Join us and experience how we CHALK IT Up!
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1736 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Turing, micro1, Consultation Devpresso Inc, RAM Elevators and Lifts, GE Aerospace, Paxyl inc., Deloitte among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 135 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.