3458 IT & Software Developer jobs in the US

Protocase Inc jobs

Drives Solutions Specialist

$50,000 - 70,000
Protocase Inc
North Front Street 929, Wilmington
$50,000 - 70,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Completion of an IT-related post-secondary program or equivalent work experience in system administration, networking, or technical support. - Entry-level to experienced candidates are encouraged to apply; we value enthusiasm and a positive attitude. - Proficiency using Linux, particularly in command line operations. - Familiarity or experience with ZFS or other filesystems. - Basic understanding of networking concepts, including bonding, subnetting, and routing. - Strong verbal and written communication abilities. - Critical thinking skills, with the capacity to troubleshoot and solve problems in real-time. - A customer-centric attitude, with a talent for teaching and providing support to others. - A valid passport is preferred, as occasional travel to customer locations or our headquarters in Canada may be necessary.

Responsibilities

- Address customer inquiries and issues through our service ticketing system. - Troubleshoot hardware, software, and network challenges with confidence and clarity. - Utilize Linux commands and ZFS to configure and support custom storage solutions. - Collaborate with customers to fully grasp their needs and provide tailored solutions. - Document resolutions and create helpful resources for team members. - Tackle networking challenges such as bonding, subnetting, and routing. - Maintain system integrity and data security through proactive problem-solving. - Collaborate with colleagues to enhance service and support continuously.

Description


At 45Drives, we specialize in providing open-platform, high-performance data storage solutions for innovators and businesses globally. We are not your ordinary tech company; we prioritize a tight-knit culture along with transparency and service. Based in Wilmington, NC, as part of Protocase Inc., we offer a friendly work environment where your ideas truly matter. Our total annual compensation package ranges from $50,000 to $70,000 USD, dependent on experience, along with comprehensive benefits including health care, leadership training, vacation time, and a vibrant community environment.
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