1492 IT & Software Developer jobs in the US
IT Support Engineer - Microsoft/Help Desk
$52,000 - 72,800
Protelligent, Inc.
East Coeur D Alene Lake Drive 8754, Coeur d'Alene
$52,000 - 72,800
Requirements
Must:
- Minimum of four (4) years of experience in a computer hardware and software support role, including remote and in-person assistance.
- Proven expertise in current Microsoft Windows desktop and server operating systems, Microsoft Office products, and Office 365.
- Familiarity with Mac, iOS, and Android operating systems.
- Knowledge of Microsoft Active Directory, DHCP, and DNS management.
- Understanding of Microsoft Exchange Server/Exchange Online is an advantage.
- Experience with VMware and Hyper-V virtualization preferred.
- Proficiency with RMM and ticketing solutions.
- Competence in backup and disaster recovery administration.
- Strong analytical skills to troubleshoot and resolve complex technical issues.
- Capability to prioritize and manage multiple tasks efficiently.
- Ability to work independently and collaboratively in a fast-paced environment while maintaining meticulous attention to detail.
Responsibilities
- Oversee service desk queues for incoming technical support inquiries from clients.
- Offer remote support for desktop hardware, software, and connectivity-related problems.
- Collaborate with fellow support engineers to address tier 1 and tier 2 tasks, including password resets, session unlocks, basic connectivity issues, and more.
- Forward unresolved technical support requests to senior engineering staff to uphold support standards.
- Regularly assess open support requests, confirm status with the engineering team, and update both the system and clients accordingly.
- Maintain clear and effective verbal and written communication throughout all phases of the support process.
- Document client system configurations, repair procedures, and resolutions within the service desk knowledgebase.
- Track inventory of client supplies and equipment through asset management systems.
- Monitor client data backup operations and escalate unresolved issues to senior engineers.
Description
At our company, we are looking for a dedicated IT Support Engineer to join our team on a contract basis, with the potential to transition to a full-time position based on performance and long-term fit. Our organization values a culture of integrity and confidentiality, and we prioritize providing exceptional support to our clients. The role offers remote working flexibility along with a competitive hourly pay of $25.00 - $35.00. You will have the opportunity to enhance your skills in a dynamic environment while helping to ensure the stability and security of our technological framework.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1492 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, D3 Security Management Systems, Snaplii, Advanced Test Equipment Rentals, DataAnnotation, Southern Sky Brands among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 61 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 61 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.