Product Manager - Agile, SaaS

- Develop and uphold product strategy, vision, and roadmap informed by customer needs, market trends, and business goals. - Conduct market research, competitive assessments, and customer interviews to pinpoint opportunities and challenges. - Define and evaluate key performance metrics to gauge product success. - Build business cases for new product development initiatives and enhancements, including financial analysis (pricing, margin, ROI). - Translate customer and market insights into concise product requirements, user stories, and specifications. - Collaborate with Engineering, Operations, Service, Sales, and Marketing teams to prioritize and implement product development projects. - Support project planning, timelines, risk evaluations, and cross-functional alignment. - Oversee the product through all lifecycle stages—from concept to launch, updates, and end-of-life decisions. - Partner with Sales and Marketing on product positioning, messaging, materials, and launch strategies. - Provide product training and support to internal teams and key clients. - Maintain pricing structures, discount policies, and configuration models in conjunction with Finance and Sales. - Assess customer feedback, field performance, and market adoption to suggest ongoing enhancements. - Serve as the main point of contact for product-related inquiries and escalations. - Foster strong relationships with strategic customers and distribution partners to understand their needs and discover opportunities. - Engage in customer meetings, product demonstrations, trade shows, and industry events.