745 IT & Software Developer jobs in the US
Help Desk Analyst (Ref: 18142)
$37,752 - 37,752
Professional Technology Integration, Inc.
Forster Street 350, Harrisburg
$37,752 - 37,752
Requirements
Must:
- Minimum 3 years of experience in help desk support
- Proficient in promptly answering help desk phone inquiries
- Skilled in responding quickly to help desk emails
- Experience in escalating issues to senior staff using ServiceNow incidents
- Ability to perform basic computer repairs as needed
- Familiarity with installing software and updates on computers
- Experience assisting senior technical staff with tasks like data acquisition and report generation
- Capability to run daily reports and deliver them accurately
- Ability to create ServiceNow incidents for all incoming phone and email requests
- Experience with cable clean-up, installations, and data center maintenance tasks
Responsibilities
- Handle incoming telephone calls and emails from users experiencing issues with business applications
- Identify and log the nature of user problems in the tracking system
- Determine whether issues stem from hardware or application problems
- Escalate issues according to established procedures
- Guide users through problem-solving steps effectively
- Utilize technical resources and databases to research and resolve problems
- Leverage reference materials and diagnostic tools to troubleshoot technical issues
- Collaborate on coordinating changes and system upgrades
- Provide timely, accurate responses to user inquiries regarding applications
- Communicate useful status updates to users regarding their issues
- Track and report time spent on all assigned tasks
- Adhere to established quality standards
- Work collaboratively in a team environment
- Complete tasks in a timely and organized manner
Description
We are seeking a Help Desk Analyst to join our team in Harrisburg, PA. This is a hybrid role, entailing five days in the office and five days working remotely. In this contract position, you will assist users with business application issues, making sure to escalate problems as required. We offer a supportive working environment and foster collaboration across teams, ensuring our systems operate efficiently for both current and future needs. If you have a strong communication ability and a proactive attitude, we would love to hear from you.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 745 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Snaplii, DataAnnotation, Compello Partners, Data Networks, Inc., AVC Tech Services, Inc., SDV International, LendingPad Corp among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.