879 IT & Software Developer jobs in the US
Help Desk Analyst - Ref: 18140
$44,000 - 44,000
Professional Technology Integration, Inc.
Forster Street 350, Harrisburg
$44,000 - 44,000
Requirements
Must:
- 1+ years of experience in IT Service Desk or Call Center settings
- Proficient with call tracking and ticketing software
- Detail-oriented and able to utilize provided documentation effectively
- Capable of assisting users with limited computer knowledge
- Excellent verbal and written communication skills
- Basic experience in User & Security Group Active Directory administration
- Strong understanding of Microsoft operating systems, particularly Windows 7 and Office 365
- Familiarity with troubleshooting Office 365 in network environments (permissions, calendar sharing, delegation)
- Strong organizational skills
- Self-motivated individual who takes pride in delivering superior customer service
Responsibilities
- Provide technical support and assistance to end users regarding hardware, software, and systems via phone
- Troubleshoot and resolve users computer hardware and software issues
- Answer inquiries, leveraging knowledge of various software, hardware, systems, and processes
- Collaborate with both technical and non-technical team members to investigate problems and identify solutions
- Guide users through diagnostic procedures via phone, employing diagnostic software, if necessary
- Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff or third-party service providers as required
- Adhere to quality standards and demonstrate strong customer service skills
- Work effectively within a team environment
- Complete assigned tasks and responsibilities in a timely manner
- Reset or restore mainframe, LAN, and user IDs and passwords through RACF or Active Directory
- Coordinate product repairs by dispatching and overseeing service providers
- Research and update reference materials and diagnostic tools as needed to assist users
- Manage incident communication and business expectations effectively
Description
We are looking for a Help Desk Analyst to join our team in Harrisburg, PA. This is a 4-month contract position with a focus on providing support via phone, predominantly for password resets. We prioritize reliability and effective communication to ensure the success of our operations. Our team values a collaborative environment and we seek motivated individuals who thrive on delivering exceptional customer service. This role offers the opportunity to work closely with both technical and non-technical staff to solve user issues. We offer a competitive pay rate and a supportive work atmosphere.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 879 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Snaplii, D3 Security Management Systems, LYNKED Inc., Confidential, Sherpa 6, DataAnnotation, Dataworks Consulting Group among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 72 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 72 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.