Technical Support Specialist

- I will expect you to provide technical assistance to field, office, and remote team members daily, delivering deskside or remote support while minimizing user downtime. - You will deliver Tier 1 and Tier 2 technical support for hardware, software, and network issues, troubleshooting and resolving problems related to operating systems (Windows, iOS), VPNs, emails, and productivity tools (e.g., Microsoft 365). - I need you to install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals for our team. - You will manage OS Ticket requests, including setting up new user workstations, updating iPads, processing onboarding and offboarding requests, and assisting with malfunctioning applications. - Assisting with urgent IT-related issues during or outside business hours will also be part of your role. - You will document IT issues and escalate them as necessary, ensuring that they are fully resolved. - Keeping records of IT documentation such as invoices, training materials, and equipment status is essential. - I ask that you manage user accounts, permissions, and access controls in Active Directory and other systems while supporting IT security protocols, including MFA, phishing awareness, and patch compliance. - You will collaborate with suppliers to procure necessary equipment and manage our IT inventory, maintaining appropriate stock levels of devices like PCs, iPads, monitors, and other peripherals. - Documentation of OS Tickets for all IT-related communications is expected, as well as maintaining user accounts in supported applications. - You will prepare and distribute training materials, conduct one-on-one training sessions for personnel, and promote any newly published resources. - Staying current on IT-related topics to enhance technical support and participating in IT projects such as system upgrades, migrations, and audits will be required.