1185 IT & Software Developer jobs in the US

Premium Waters Inc jobs

Help Desk Technician - IT Support

$45,760 - 54,080
Premium Waters Inc
Northeast Summer Street, Minneapolis
$45,760 - 54,080
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proficient in Windows 10 and 11, Office 365 - Experience with Active Directory maintenance and user support - Knowledge of Windows-based devices including laptops, workstations, printers, and scanners - Familiarity with mobile devices (iOS, Android) - Understanding of client PC connectivity (Ethernet, TCP/IP, VPN) - Comprehension of file server management - Microsoft certifications beneficial - Strong customer service and problem-solving abilities - Excellent verbal and written communication skills to convey technical details - Minimum of 2 years of experience in a Microsoft Windows environment

Technologies

Active Directory
Ethernet
Office 365
TCP/IP
VPN

Responsibilities

- Provide technical support and assistance for incoming queries related to computer systems, software, and hardware - Manage Tier 1 helpdesk escalations using a ticketing system - Follow up on outstanding requests to ensure timely resolution - Create user accounts and configure hardware as part of the onboarding process - Oversee and monitor internal assets for accurate inventory management - Assist in the administration of the phone system - Support audio and video equipment in conference rooms - Develop training manuals as required - Perform additional tasks as assigned

Description


We are Premium Waters, Inc., a thriving business dedicated to selling products that customers adore. As an industry leader in providing healthy beverages, we are seeking a Help Desk Technician to join our energetic team in Minneapolis or Riverside. In this role, you will support our employees and contractors, ensuring they have the technical assistance they need. We value passion for technology and delivering excellent customer service in a fast-paced environment. Our comprehensive benefits include medical and dental coverage, generous PTO, education reimbursement, and wellness programs. Join us and be a part of delivering trusted brands people look forward to!
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