1784 IT & Software Developer jobs in the US
Help Desk Technician - IT Support
$41,600 - 43,680
Powerwell
Woodward Avenue 800, Detroit
$41,600 - 43,680
Requirements
Must:
- Bachelors degree in Information Technology, Business Administration, or a related field
- CompTIA A+, Microsoft Certified: Fundamentals, or equivalent certifications preferred
- At least three (3) years of experience in a technical support or help desk role, ideally within an educational setting
- Basic understanding of Windows and macOS operating systems
- Familiarity with common software applications, particularly the Microsoft Office Suite
- Knowledge of network fundamentals, including Wi-Fi connectivity and troubleshooting
- Experience using remote desktop tools, call management, and helpdesk software
- Strong verbal and written communication abilities to convey technical concepts effectively to non-technical users
- Aptitude for maintaining accurate documentation of service requests, troubleshooting processes, and resolutions
- Capability to sit for extended periods and occasionally lift moderately heavy objects such as computers and peripherals
Responsibilities
- Serve as the initial point of contact for technical support requests from staff and students
- Respond to incoming calls, helpdesk tickets, and remote support inquiries with timeliness and courtesy
- Utilize phone and remote assistance tools to efficiently diagnose and resolve Level 1/1.5 support issues
- Address technical issues including password resets, account lockouts, and basic software troubleshooting
- Diagnose and resolve IT support issues while ensuring prompt resolution or appropriate escalation
- Document issues accurately and escalate complex problems to Level 2 or specialized support teams
- Maintain detailed and precise records of support requests and troubleshooting steps in the helpdesk system
- Provide users with clear instructions and training on common technical challenges
- Assist in monitoring district-wide IT systems and notify relevant teams of detected issues
- Collaborate with other IT teams to share insights and improve support processes
- Uphold a high standard of customer service and professionalism in interactions with all users
- Meet key performance metrics and objectives focused on service efficiency and customer engagement
- Perform additional duties as assigned by the supervisor
Description
At Quantam Solutions, we deliver comprehensive IT solutions and consulting services to a diverse array of clients. We pride ourselves in offering competitive hourly rates alongside a range of benefits including health insurance, dental coverage, life insurance, paid time off, and a 401(k) plan. Our team is structured to operate in a fast-paced, supportive environment, and we value collaboration and continuous improvement. Currently, we are looking for a Technical Client Service Specialist who will work onsite in Detroit, MI. This role is vital in providing essential technical support and enhancing the user experience within our educational framework.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1784 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Consultation Devpresso Inc, Clean Control Corporation, Colorado Professional Resources, LLC, C2 Group, Arrowhead Regional Computing Consortium, Sirca Navigation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 134 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 134 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.