Technical Consultant - Patient Monitoring - Baltimore

In this role, you will manage customer relationships by effectively employing your technical knowledge to install, implement, service, test, and troubleshoot intricate solutions on IT networks to ensure high-quality delivery of real-time patient data requirements. You will provide technical recommendations tailored to customer needs and facilitate the transition toward a customer-focused service model, promoting ongoing improvements in implementation methodology and service offerings. Collaboration with a diverse team of internal and external resources—including clinical, sales, and service partners—is essential. You will also oversee project resources and tasks, enabling your team to concentrate on customer deliverables. Additionally, you will carry out all administrative tasks within established regulatory requirements, such as timesheets, service work orders, expense reports, and other relevant paperwork. Your responsibilities will also include installing complex systems comprising IT infrastructure and patient monitoring equipment and diagnosing and resolving electronic, networking, and mechanical issues. Travel within our designated areas is required, with an average daily driving time of 1-4 hours, occasionally exceeding 50%. Overnight travel by air or train may also be necessary.