Lead Epic Analyst

- Lead a team on service projects by establishing clear objectives and distributing resources effectively. - Involve in the recruitment, training, mentoring, and guiding of new hires on internal processes, educating application analysts on various tasks, including testing and configuration of applications. - Conduct proactive analysis, troubleshooting, and resolution of straightforward to moderately complex issues at the technical, interface, and application levels. - Provide direction and support to team members while engaging in collaborative decision-making with stakeholders. - Understand integration of applications and ensure full interoperability of systems utilizing interfacing standards. - Deliver customer support, acting as a bridge between operational departments and Information Services. - Serve as an application expert, possessing extensive knowledge of application features, data analysis, and clinical documentation demands. - Clearly communicate workflow modifications associated with software/hardware updates and best practices proposed by vendors to operational stakeholders. - Assist in detailing and documenting user requirements and outlining potential system enhancements. - Keep comprehensive records of configurations, customizations, and support processes. - Adhere to all relevant guidelines, policies, and procedures to ensure necessary controls and documentation. - Perform tasks in alignment with Penn Medicine values and procedures, alongside other assigned duties to support the unit and organization.