1113 IT & Software Developer jobs in the US
Tier 2 Technical Support Specialist
$45,000 - 65,000
Pegasus Technology Solutions
Dominion Parkway, Plano + Remote (US)
$45,000 - 65,000
Requirements
Must:
- 4+ years of experience in IT Support/MSP Service Desk roles
- Ability to work primarily from our NOC in Frisco, TX
- Availability for after-hours work as part of an on-call rotation
- Willingness to travel to customer sites in the DFW area as needed
- Proficiency with Windows OS, MS Office, and Windows Active Directory
- Experience in the remote/onsite setup of new computers and OS patch management
- Familiarity with Microsoft 365 administration, printer support, and troubleshooting of Windows PCs and Servers
- Knowledge of ConnectWise Manage, RMM tools, Security, Azure, SharePoint, QuickBooks, Networking, and Cloud Virtualization is a plus
Responsibilities
- Serve as the primary contact for comprehensive IT infrastructure support
- Ensure prompt and effective resolution of technical issues for end users
- Provide assistance with Cloud solutions, on-premises servers, and virtualization
- Support network systems, servers, and VoIP technologies
- Aid end users remotely using RMM, security tools, and additional commercial resources
- Handle user setups and decommissioning of workstations
- Deliver IT assistance through remote administration tools or onsite as necessary
- Provide onsite support for incidents, service requests, and modifications when required
- Troubleshoot devices, operating systems, software, and applications
- Perform system updates and restoration activities as necessary
Description
We are looking for an energetic and highly skilled Tier 2 Technical Support Specialist to become a part of our innovative IT support team. In this role, you will be essential in resolving complex technical issues and offering expert help with software troubleshooting, hardware management, and network administration. This position provides a fantastic opportunity to engage with advanced tools and collaborate with a talented team focused on delivering outstanding service. As part of the Pegasus Services Team, youll enjoy camaraderie with your colleagues, streamlined internal processes designed for efficiency, opportunities for career advancement, and unwavering executive support to ensure the highest level of customer satisfaction. This role is based in our Frisco, TX office and offers a competitive salary, ranging from $45,000 to $65,000 per year, along with a comprehensive benefits package.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1113 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Transport-Bourassa, Combat Computers Inc., Brain Box, Surpass Solutions Inc, servicePath, Tactable among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 83 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 83 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.