1800 IT & Software Developer jobs in the US
Service Desk Support Engineer - IT support
$40,000 - 55,000
Peerless Tech Solutions LLC
East Colfax Avenue 200, Denver + Remote
$40,000 - 55,000
Requirements
Must:
- A minimum of 3 years of experience in a technical support or service desk role
- Previous experience in a Managed Service Provider (MSP) environment is advantageous
- Advanced capabilities in troubleshooting and critical analysis
- Professional demeanor and positive attitude
- Proficiency in Microsoft desktop and server operating systems
- Familiarity with Microsoft Azure, Entra, and Microsoft 365
- Knowledge of networking equipment including servers, switches, routers, and firewalls
- Experience with Cisco Meraki is a plus
- Effective written and verbal communication abilities
- Excellent customer relationship management skills
- Bachelors degree in a computer-related discipline
- Relevant certifications such as CompTIA A+, Network+, CCNA, CompTIA Security+, and Microsoft certifications (e.g., AS-102, AZ-900, AZ-104)
Responsibilities
- Respond to incoming calls, create tickets, and deliver technical support to clients
- Follow established protocols and guidelines during service interactions
- Assess and prioritize IT support tickets based on workflow
- Detect and communicate urgent support needs or emergency issues
- Collaborate with clients to ensure their satisfaction with service
- Provide technical assistance via email, phone, and other remote methods, adhering to service level agreements (SLAs)
- Document client interactions accurately in the ticketing system
- Manage and coordinate urgent support matters
- Maintain a foundational understanding of the organizations products and services, escalating complex inquiries to Solutions Engineers
- Deliver solutions to clients through exceptional customer service and relationship building
- Be prepared to work outside standard hours for routine maintenance or issue resolution
- Participate in on-call support as required
- Execute other duties as assigned
Description
At Peerless Tech Solutions, we are a rapidly expanding national Managed Security Service Provider (MSSP) specializing in Cybersecurity compliance for Defense, Federal, and Commercial clients. Our commitment to national security underpins our support for the vital missions of DoD contractors and the warfighters they serve. We take pride in fostering employee development and promoting a dynamic workplace environment. If you are driven to make a tangible impact with your efforts, we invite you to consider our open roles. This position is remote, and we offer various benefits including 401(k), health insurance, paid time off, and professional development opportunities.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1800 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Consultation Devpresso Inc, Savard Personnel Group, Tenet Advisors, LLC, Bedrock Technology, Net Engineers, Inc, Seakeeper, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.