3998 IT & Software Developer jobs in the US
Customer Success Owner - FTTP
$72,000 - 112,000
Pavlov Media
North Country Fair Drive 601, Champaign
$72,000 - 112,000
Requirements
Must:
- Proven experience in customer success, account management, or operational roles.
- Strong communication and problem-solving abilities.
- Capability to handle multiple priorities and collaborate across departments.
- Background in telecom, networking, or technology services is preferred but not mandatory.
- Demonstrated capacity to build trust and sustain long-term customer relationships.
- Familiarity with CRM systems and service platforms, such as Odoo or CDG Elements, is advantageous.
- Technical knowledge in networking or fiber optics is a plus.
- Understanding of customer success frameworks and lifecycle management.
- Experience with data analysis tools like PowerBI or Tableau is beneficial.
- Past management experience is preferred but not essential.
Responsibilities
- Serve as the main advocate for customers, ensuring their needs are addressed and issues are resolved swiftly.
- Oversee the comprehensive customer experience, from onboarding to service delivery and ongoing support.
- Actively seek opportunities to enhance customer satisfaction and retention.
- Collaborate across teams (technical support, field services, account management) to guarantee timely resolution of escalations.
- Monitor service performance and take corrective measures as needed.
- Provide regular updates and insights to leadership regarding service status and improvement initiatives.
- Be available to assist the team during some evenings, weekends, and occasional holidays.
Description
At Pavlov Media, we are looking for a Customer Success Owner to enhance our customer experience and ensure smooth service delivery within a designated area. We pride ourselves on fostering a supportive work environment where your contributions will drive customer satisfaction and retention. Our compensation package ranges from $65,000 to $95,000, with flexibility for growth based on performance. We offer generous benefits, including 15 company-paid holidays, 3 weeks of PTO, comprehensive health coverage from day one, a 401K plan with company matching, and support for your professional development. We are committed to equal opportunity and will assess all candidates fairly without bias.
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How many Business Specialist jobs are in the United States?
Currently, there are 3998 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
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The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
Space Ops Inc., Decisive Dividend Corporation, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, GE Aerospace, IntouchCX among others, are currently hiring for Business roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 297 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Judge Group, Inc. as they are hiring for 297 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.