1753 IT & Software Developer jobs in the US
Senior Principal Escalation Engineer
$108,000 - 148,000
PaloAlto Networks
Tannery Way, Santa Clara
$108,000 - 148,000
Requirements
Must:
- Bachelors degree in Engineering or Technology, or a comparable technical graduation, or equivalent military experience.
- Extensive experience in technical support, service, or troubleshooting roles within a network security or equipment vendor.
- Proven track record as a technical leader in a relevant field.
- Strong understanding and experience in configuring and troubleshooting dynamic routing protocols, particularly BGP and OSPF.
- Excellent skills in troubleshooting at Layer 1-3 of the OSI model and performing packet capture analysis using tools such as Wireshark.
- Proficient in troubleshooting VPN technologies (IPSec and SSL tunnels) and telecommunications hardware.
- Preferred: Advanced industry certifications like JNCIE, CCIE, CCNP, or similar.
- Preferred: Familiarity with cloud solutions and deployments in environments such as AWS, Google Cloud Platform, Azure, or KVM.
- Preferred: Knowledge of programming or scripting languages like C, C++, or Python.
- Preferred: Proven ability to effectively communicate complex technical concepts to non-technical audiences.
Responsibilities
- Manage and drive critical technical escalations that reach the executive engineering level.
- Act as the main technical liaison for executive-level clients, providing situation updates, root cause analysis, and resolution status.
- Collaborate proactively with internal account teams to ensure clear communication and alignment on significant customer issues.
- Address complex technical inquiries during high-pressure client interactions, ensuring clear understanding and confidence.
- Analyze intricate network problems, including dynamic routing and security protocols, to determine root causes and develop effective solutions.
- Engage in discussions regarding network design, security frameworks, and other technical subjects with both technical and non-technical stakeholders.
Description
At Palo Alto Networks, we are on a mission to safeguard our digital way of life through innovative solutions and impactful technology. Our values of Disruption, Collaboration, Execution, Integrity, and Inclusion guide our daily work. We believe that true collaboration flourishes in person; therefore, most teams are office-based full time, with some flexibility when necessary. Joining our engineering team means being at the forefront of cybersecurity innovation while having the opportunity to tackle significant real-world challenges alongside talented colleagues. We are committed to creating an inclusive workplace where diversity is celebrated and where every individual has a voice.
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The company with most openings is Jobot as they are hiring for 128 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.
The company with most openings is Jobot as they are hiring for 128 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.