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Customer Support Specialist
$55,000 - 60,000
PSCL - Process Solutions Canada Ltd
112th Avenue NW 15205, Edmonton
$55,000 - 60,000
Requirements
Must:
- You must have a technical diploma in a computer-related field, trade certification, or equivalent experience.
- Strong work experience with MS SQL is essential, including scripting, writing queries, and creating databases.
- Proficiency in operating systems such as Windows and Linux, as well as networking technologies and protocols.
- You should possess excellent oral and written communication skills.
- Strong time management and problem-solving abilities are required, with the capability to work independently and collaboratively in a team.
- An impeccable attention to detail and a commitment to providing quality customer service are vital.
- A valid Canadian passport or PR with a US B1/B2 Visa is mandatory, along with a willingness to travel internationally.
Responsibilities
- Assess and prioritize technical situations to deliver effective solutions.
- Manage individual cases while documenting troubleshooting steps and customer interactions.
- Collaborate with fellow team members to address complex technical challenges and communicate on trending issues.
- Engage in testing, installation, and support of software applications.
- Build and maintain strong customer relationships through exceptional service.
Description
You must reside in the Edmonton area as this is an in-office position. At PSCL, we are a prominent provider of innovative solutions to the industrial sector, dedicated to delivering outstanding technical support and nurturing strong customer relationships. We believe our success stems from listening to our customers and taking pride in our work, supported by an incredible team. We are on the lookout for skilled Technical Customer Support Representatives to join us. If you are an enthusiastic individual with a knack for analytical thinking and creative problem-solving, we invite you to apply today to become part of our thriving team. We offer a collaborative and supportive work environment along with a competitive salary and benefits package. Opportunities for professional growth await you, and you will have the chance to work on satisfying, technically complex projects. At PSCL, we celebrate our cultural diversity as an equal opportunity employer. Please note that this role is not remote; you will be working from our office in Edmonton. If you have the right to work in Canada and meet the qualifications, we look forward to hearing from you! Job Types: Full-time, Permanent. The pay range for this position is $55,000.00 to $60,000.00 per year.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 885 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, Bain Magique, Archon Systems Inc, Journey Freight International inc, Puter Technologies Inc., Ontario One Call, HAPLY Robotics Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.