1171 IT & Software Developer jobs in the US
Desktop Support Technician - Level 3
$67,000 - 107,000
Ovation Workplace Services Inc
North Park Street 51, Lebanon
$67,000 - 107,000
Requirements
Must:
- Bachelors Degree or equivalent in Computer Science or a related field
- CompTIA A+, Microsoft Certified Professional (MCP) or a higher certification
- At least 18 months of IT experience
- Proficient in Windows 7-10, Microsoft Active Directory, and Group Policy Objects (GPOs)
- Experienced with MS Office 365, PC hardware installation and troubleshooting, and enterprise anti-virus solutions
- Knowledge of mobile device management for iOS and Android devices, and enterprise encryption solutions
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to manage multiple tasks effectively, prioritize, and meet Service Level Agreements (SLAs)
- Excellent communication and relationship-building skills, with a focus on internal customer service
- Adaptable and flexible in a rapidly changing industry and work environment
- Open to working off-hours and weekends for projects or emergency support
Responsibilities
- Provide first and second-level contact for customer issues and problem resolution
- Collaborate with Third Party Vendors to resolve complex audio-visual problems when required
- Communicate promptly about issue status and solutions
- Maintain updates in the ticketing system for all reported incidents
- Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized applications
- Possess basic knowledge of the Mac operating system to support Apple PC users
- Install, upgrade, support, and troubleshoot printers and computer hardware
- Conduct general preventative maintenance on computers, laptops, and printers
- Perform repairs on desktops, laptops, printers, and other approved peripheral devices
- Utilize diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software
- Apply a broad understanding of IT, including networks, servers, audio/visual systems, smart devices, and telecommunications
- Function effectively in a project-based setting, demonstrating teamwork
- Carry out other assigned duties as needed
Description
We are seeking a skilled Desktop Support Technician to join our IT Support Center. Our team is dedicated to providing exceptional technical support and maintaining operational consistency across all shifts. We offer a dynamic work environment with opportunities for growth and collaboration. The ideal candidate will have a passion for technology and helping others, along with relevant experience in desktop support. If you are adaptable and eager to work in a fast-paced setting, wed love to hear from you.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1171 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Hitech Communications LTD, Snaplii, Thought Technology Ltd., Connected Solution Experts, LYNKED Inc., DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 84 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 84 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.