1280 IT & Software Developer jobs in the US
Desktop Support Technician - IT Troubleshooting
$67,000 - 107,000
Ovation Workplace Services Inc
Union Place, Vineland
$67,000 - 107,000
Requirements
Must:
- 2-4 years of experience in field support or deskside roles, preferably within retail settings
- Strong expertise in hardware troubleshooting, operating system installation, and foundational networking knowledge
- Familiarity with ITSM platforms, imaging tools (such as SCCM/JAMF), and remote support applications
- Outstanding communication, customer service, and problem-solving skills
- Preferred certifications: CompTIA A+, Network+, or OEM-specific certifications
Responsibilities
- Provide both deskside and remote assistance for store personnel, addressing incidents related to desktops, laptops, POS systems, peripherals, and mobile devices
- Execute IMACD (Install, Move, Add, Change, Dispose) processes for both hardware and software
- Liaise with store managers prior to visits; confirm hardware delivery and adherence to standard operating procedures
- Support POS terminals, printers, and network connections to ensure seamless store operations
- Install and set up operating systems, applications, and network configurations
- Conduct break-fix repairs, hardware replacements, and proactive maintenance
- Oversee antivirus updates, data backups, and documentation management
- Collaborate with centralized IT teams for advanced troubleshooting (network, servers, antivirus)
- Coordinate with vendors for warranty repairs and escalated issues
- Maintain precise records in ITSM tools (e.g., ServiceNow)
- Generate daily, weekly, and monthly reports on tickets and resolutions throughout transition and stabilization phases
Description
We are a forward-thinking organization dedicated to delivering exceptional support to our retail teams. Our ideal candidate will engage in a fast-paced environment, frequently traveling to various store locations and adapting to flexible shifts, including weekends and extended hours during busy periods. We prioritize a safe working environment and require the ability to lift and manage IT equipment effectively. Join our team for a fulfilling opportunity to impact store operations positively and contribute to our collective success.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1280 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, Airia Brands Inc, Snaplii, PosiTrace, DataAnnotation, Raytheon among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 82 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 82 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.