613 IT & Software Developer jobs in the US
Member Service Representative
$67,000 - 107,000
Orion Federal Credit Union
Adams Avenue 118, Memphis
$67,000 - 107,000
Requirements
Must:
- Excellent verbal and written communication skills
- Experience in a customer service role, preferably in a contact center environment
- Strong problem-solving abilities to resolve member issues effectively
- Familiarity with financial products, services, and banking transactions
- Ability to maintain accuracy in account management and data entry
- Proficiency in using technology and digital platforms for banking purposes
Technologies
Responsibilities
- Provide outstanding service to members through various channels
- Address inquiries related to credit union products and services, including complaints and issues
- Collaborate with supervisors or team leads for resolution of complex member issues
- Process a range of transaction requests, including payments, withdrawals, and account setups
- Support members with questions about online and mobile banking functionalities
- Troubleshoot digital banking challenges and assist with account access issues
Description
We are a forward-thinking credit union dedicated to providing exceptional service to our members. Our team thrives in a dynamic contact center environment where every interaction matters. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. Located in a vibrant community, we foster a supportive workplace culture that values teamwork and innovation.
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