1070 IT & Software Developer jobs in the US
Help Desk Specialist - IT Support
$83,200 - 93,600
Open Systems Technologies
Northwest 23rd Avenue, Miami
$83,200 - 93,600
Requirements
Must:
- Bachelors degree in IT, Computer Science, or a related field (or equivalent experience)
- Bilingual in English and Spanish
- Proficient in troubleshooting Windows, macOS, and Linux environments
- Understanding of networking concepts such as DNS, DHCP, VPN, and TCP/IP
- Knowledge of platforms like AZURE, INTUNE, and IVANTI
- Familiarity with ticketing systems such as Jira, ServiceNow, and Zendesk
- Basic scripting skills in PowerShell or Bash are advantageous
- Strong multitasking and problem-solving skills
- Excellent communication, especially for non-technical users
- Ability to thrive in a fast-paced environment
- Preferred IT certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator
- Experience with enterprise security solutions including firewall, antivirus, and endpoint protection
- Previous customer-facing IT support experience
Responsibilities
- Provide Tier 1 and Tier 2 technical support to team members
- Respond to IT support inquiries via email, phone, or our ticketing system
- Diagnose and resolve hardware, software, and network-related issues
- Escalate complex challenges to higher-tier IT support as needed
- Manage IT assets and systems effectively
- Install, configure, and update software and hardware as required
- Maintain user accounts and manage access control and permissions using Active Directory, Google Workspace, etc.
- Ensure thorough documentation of technical issues and their resolutions
- Assist users with Cloud and SaaS applications
- Support end-users with Office 365, Google Workspace, and other productivity tools
- Troubleshoot VPN, remote desktop, and cloud-based application issues
- Educate users on best practices for IT security
- Aid in data backup and recovery processes
- Monitor and report potential security threats
Description
We are a financial firm based in Miami, FL, actively seeking a Help Desk Specialist to enhance our team of 60 professionals. This role is an onsite position, operating five days a week, and offers a competitive pay rate between $40 to $45 per hour. We emphasize providing robust technical support and fostering a secure IT environment while supporting various applications and systems. Our team values collaboration, and we encourage a proactive approach to troubleshooting and solving technical challenges.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1070 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
LYNKED Inc., Snaplii, DependableIT Group INC, Confidential, V-NET Consulting, MS Dept. of Revenue, WipeOS among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 210 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 210 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.