Senior Epic Systems Analyst

- Analyze stakeholder needs to gather detailed requirements and map existing workflows while designing Epic builds that align with operational objectives - Develop and maintain specifications, decision logs, and design documentation for effective traceability and control of changes - Perform gap analyses to identify necessary configuration or workflow adjustments for updates, regulatory compliance, or new projects - Configure and set up records, master files, and tools according to the approved design framework - Ensure environment consistency and comply with change management practices and naming conventions - Create and execute testing plans, including unit, integration, and user acceptance tests; document defects and testing evidence - Validate interfaces, reporting, and downstream workflows while ensuring coverage during upgrades - Oversee release management, including environment transitions and downtime procedures for updates and patches - Provide live and post-launch support, offering assistance like office hours and tip sheets - Manage service requests and incidents promptly, ensuring SLAs are met through effective triage and root-cause analyses - Offer advanced support for Epic and other applications like Workday and Kronos - Collaborate with IT and clinical teams for seamless integration with other IT systems - Manage smaller projects related to systems implementations and upgrades, applying various project management techniques - Create and update thorough documentation for system configurations and processes - Mentor junior analysts, imparting knowledge on best practices - Work with interface teams on integration standards like HL7 and FHIR and collaborate with analytics teams for reporting needs - Ensure data consistency and metric definitions across different modules and stakeholder groups - Support regulatory readiness and policy alignment while embedding privacy and security controls - Contribute to ITIL-aligned processes for incident, problem, and change management