1970 IT & Software Developer jobs in the US

OCA jobs

Bilingual client experience representative - hybrid

$22,800 - 24,000
OCA
Quakerbridge Road, Trenton
$22,800 - 24,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- High school diploma or GED is mandatory; a Bachelors degree in business is desirable. - Minimum of 2 years of prior experience in customer service. - Preferred experience working remotely (WFH). - Proficient in MS Office, especially Excel and Word; familiarity with ZOHO is a plus. - Strong customer service mindset with a knack for resourcefulness and problem-solving. - Capable of managing multiple tasks while prioritizing and staying organized in a fast-paced environment.

Technologies

Excel

Responsibilities

- Engage with customers via phone and email to address inquiries related to COBRA, HRA, FSA, Commuter, and HSA. - Document client interactions, detailing inquiries, complaints, comments, and the actions taken. - Oversee FSA dependents and facilitate the ordering of debit cards within the Alegeus system. - Train clients on utilizing our secure web portal. - Ensure compliance with all relevant State and Federal regulations, including HIPAA.

Description


At OCA, a thriving company based in New Jersey with over 40 years of experience, we pride ourselves on delivering exceptional service and fostering long-lasting client relationships. We are expanding our team and seeking a dedicated Client Experience Representative I, perfect for those eager to enter the benefits administration industry. We offer a supportive environment with outstanding benefits, including fully paid medical, dental, and vision premiums for single coverage, a 401K with company match, generous PTO, a hybrid work model, and flexible hours to promote work-life balance. Join us and help us continue our mission to make a difference in the lives of our clients!
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