1174 IT & Software Developer jobs in the US
Bilingual user experience specialist
$56,000 - 84,000
Nuvollo
Four Seasons Place 21, Etobicoke
$56,000 - 84,000
Requirements
Must:
- 5+ years of experience in IT support or service desk in a client-facing role
- Bilingual proficiency in English and French (both written and verbal) is mandatory
- Strong technical skills in:
- Windows 10/11 and macOS
- Microsoft 365, Intune, Azure AD / Entra ID
- Endpoint management, basic networking, and identity & access management
- Familiarity with PSA/RMM tools (e.g., ConnectWise Manage, ScreenConnect, Intune)
- Exceptional communication and customer service abilities
- Strong documentation practices and meticulous attention to detail
- Capacity to handle multiple priorities in a dynamic environment
- Ability to work independently while collaborating with cross-functional teams
Responsibilities
- Act as the initial point of contact for support requests via ticketing system, phone, and chat
- Offer first-level troubleshooting for hardware, software, access, printing, email, and cloud services (Microsoft 365, Azure/Entra ID, Intune, etc.)
- Accurately log, document, and monitor all support interactions in the PSA/ticketing system
- Resolve issues at first contact whenever feasible and escalate as necessary
- Communicate professionally and clearly with users in English and French
- Conduct user account management, including password resets, MFA troubleshooting, and basic endpoint configuration
- Oversee and manage personal ticket queue to meet SLA, response time, and resolution goals
- Provide proactive follow-ups on open tickets to foster a positive client experience
- Identify recurring issues or trends and relay insights to team leads
- Assist in remote troubleshooting and occasional on-site visits as needed
- Participate in team meetings, coaching sessions, and quality assessments
- Contribute to updates in the knowledge base and continuous improvement initiatives
- Aid in onboarding and offboarding activities, including device and account setup
Description
At Nuvollo, we are a client-oriented technology services provider focused on offering dependable, responsive, and people-centered IT solutions. We collaborate with organizations across Canada to enhance their end users experience with modern workplace solutions and proactive IT support. Our goal is to ensure excellent user experiences through effective communication, empathy, and consistent service. We create a supportive and fast-paced environment where our team members are encouraged to expand their technical skills, share ideas, and actively improve the technology that assists our clients daily. Additionally, we offer benefits such as on-site parking, paid time off, and opportunities for professional growth.
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The company with most openings is Kforce Technology Staffing as they are hiring for 64 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.