1110 IT & Software Developer jobs in the US
IT Specialist - Networking & Support
$70,000 - 70,000
Nurse Next Door
West 4th Avenue 1790, Vancouver
$70,000 - 70,000
Requirements
Must:
- 3–5 years of experience in IT support, helpdesk, or technical support roles
- Strong troubleshooting abilities across hardware, software, and cloud-based systems
- Proficient in Microsoft 365 administration
- Basic understanding of networking concepts (VPN, DNS, firewalls, connectivity)
- Experience managing user access and permissions
- Familiarity with IT service management tools and ticketing systems
- Experience in supporting multi-site or franchise environments is a plus
- Healthcare technology or EHR experience (AlayaCare or similar) is a plus
- Basic scripting or automation experience (PowerShell preferred) is advantageous
- Strong customer service orientation with effective communication skills
Technologies
AI
Marketing
Microsoft 365
VPN
Office 365
Responsibilities
- Provide frontline IT support to franchisees and internal teams by addressing technical issues and managing helpdesk requests
- Maintain core platforms such as AlayaCare, Axxess, RingCentral, Five9, and FranConnect to ensure smooth daily operations
- Oversee help desk tickets and service requests, ensuring prompt resolution and a satisfactory customer experience
- Keep clear documentation and knowledge base resources to improve consistency and minimize recurring issues
- Assist with routine system updates, technology rollouts, and operational enhancements within the franchise network
- Monitor IT systems for reliability, escalate issues as necessary, and support long-term stability
- Collaborate effectively with internal departments (Finance, Marketing, Care Services, System Performance, Operations) to ensure technology aligns with business processes
- Coordinate tasks, timelines, and communication with franchise partners and vendors for IT projects
- Aid in creating and delivering training materials to help franchisees adhere to Nurse Next Doors One Best Way approach to IT systems and support
- Provide support and guidance to franchisees during onboarding and transitions to help them adopt tools and best practices swiftly
- Contribute to the exploration and implementation of AI tools that enhance service efficiency and lessen manual administrative work
- Assist in automation initiatives like workflow improvements in Five9, lead pipeline support, or reporting enhancements
- Utilize AI-driven insights to identify recurring support issues and propose practical solutions
- Stay updated on emerging healthcare technology trends to support the organizations innovation efforts
- Collaborate closely with external technology partners (AlayaCare, Axxess, RingCentral, Five9, FranConnect) for troubleshooting, upgrades, and service enhancements
- Relay feedback from franchisees to internal teams and vendors to strengthen systems and improve user experience
- Embrace a mindset focused on continuous improvement and innovation by identifying opportunities where AI and digital tools can elevate care delivery and franchise success
Description
At Nurse Next Door, we are committed to Making Lives Better for our clients, caregivers, and everyone we encounter. As a leader in home healthcare, we incorporate technology, including the responsible use of AI, into our operations to scale and enhance our support network. The IT Specialist will play a vital role in our franchise network, providing dependable IT services, coordinating technology projects, and exploring innovative solutions that enhance our daily operations. This is a full-time position located in Vancouver, BC, where we foster an inclusive workplace and celebrate diversity.
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You can find Machine Learning Engineer salaries in the United States here.
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The company with most openings is Axelon Services Corporation as they are hiring for 50 different Machine Learning Engineer jobs in the United States. They are probably quite committed to find good Machine Learning Engineers.
The company with most openings is Axelon Services Corporation as they are hiring for 50 different Machine Learning Engineer jobs in the United States. They are probably quite committed to find good Machine Learning Engineers.