IT Services Specialist

- I prioritize customer service by actively engaging with customers to understand and accomplish their priorities and objectives, serving as their primary point of contact. - I respond positively to complaints, problems, and difficult situations, ensuring I'm proactive in finding resolutions. - I recommend tailored solutions to our customers, including laptops, desktops, access points, and backup solutions. - Communication is key; I keep peers, customers, and managers informed about trends, significant problems, unexpected delays, and other updates that affect the computing environment. - I ensure customers are informed about the progress of unresolved issues and leverage tools like Lead Agent (Salesforce.com) to track all billable and unbillable work. - I document customer networks in IT Glue and lead problem-solving efforts, often collaborating with external vendors. - I support approved software applications such as Microsoft Office and other standard desktop/laptop systems while striving to identify root causes of issues to eliminate recurring problems. - I am responsible for executing projects on time and within budget, using my foresight to manage deadlines effectively. - I stay current on technologies relevant to the customer's environment and provide necessary training and education regarding our services and products. - I am willing to perform additional related duties as required.