445 IT & Software Developer jobs in the US
IT Operations and Helpdesk Support
$37,440 - 54,080
Northern Hills Technology
West Highway 14, Spearfish + Remote (US)
$37,440 - 54,080
Requirements
Must:
- High School Diploma or equivalent (GED) is mandatory.
- Associate or bachelors degree in a related field is preferred.
- Active Microsoft and Cybersecurity certifications (e.g., Security+, SC-900) are desired but not required at hire.
- Willingness to pursue necessary industry certifications (e.g., Microsoft, CompTIA) within the first year of employment.
- A minimum of 1 year experience supporting end users in a managed service provider (MSP) or IT helpdesk environment is essential (Level I).
- Strong working knowledge of Windows 10/11, Microsoft Server, Active Directory, and M365 administration is required.
- Familiarity with Multi-Factor Authentication (MFA), EDR/Antivirus tools, Spam Filtering, and Phishing recognition is important.
- Understanding of LAN/WAN, DNS, DHCP, Firewalls, Switching, and Wi-Fi is necessary.
- Proficiency in tools like Autotask, Datto/Kaseya, and IT Glue is highly preferred.
- Security-minded approach with the ability to prioritize safety in every action.
- Excellent verbal and written communication skills are essential for success.
- Ability to lift and move IT equipment weighing up to 75 pounds unassisted.
- Must possess a valid U.S. Drivers License with a clean driving record.
- Must be legally authorized to work in the United States without sponsorship.
Responsibilities
- Act as the initial point of contact (via phone, email, or portal) for incoming support requests.
- Troubleshoot issues related to Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, Exchange), MFA setup, printers, and basic network connectivity (DNS, DHCP, VPN).
- Confirm user identities before proceeding with password resets or access modifications.
- Thoroughly document the clients issue, including environmental details and history, to prioritize requests appropriately.
- Execute workstation imaging, Group Policy troubleshooting, advanced networking (VLANs), and basic server & M365 administration depending on your skills.
- Manage ticket lifecycle from intake to closure using Autotask, providing regular updates to clients.
- Maintain up-to-date configurations and passwords in IT Glue and assist Technology Alignment Managers (TAMs) with current system documentation.
- Analyze alerts from RMM and EDR tools, and perform guided remediation for security threats, patch issues, and backup discrepancies.
- Aid in the deployment and troubleshooting of Multi-Factor Authentication (MFA) for enhanced client data protection.
- Set and manage client expectations; effective communication is crucial.
- Identify recurring issues, particularly security risks, and escalate them to the TAM or vCIO for long-term resolutions.
Description
At Northern Hills Technology, located in Spearfish, SD, we specialize in bridging the gap between complex technology and user success. Our dedicated team understands that each support ticket signifies a person striving to perform their job efficiently. We prioritize proactive technological solutions and clear communication, providing our clients with peace of mind through secure and efficient IT systems. This full-time position offers a competitive salary range of $18.00 - $26.00 per hour, depending on experience, with benefits including health, dental, vision, and life insurance, along with paid time off and professional development opportunities.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 445 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, Jump, D3 Security Management Systems, Snaplii, Freedom Pet Supplies, JANSON, DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is DataAnnotation as they are hiring for 14 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 14 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.