1824 IT & Software Developer jobs in the US
Senior Manager, IT Service Delivery
$160,000 - 170,000
New York Blood Center
East 67th Street 310, New York
$160,000 - 170,000
Requirements
Must:
- Bachelors degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience may be considered.
- 5 - 8 years of IT service delivery experience, with at least 5 years in leadership roles in multi-site or enterprise settings.
- Proven experience in incident and request management, performance monitoring, and enhancing IT support services.
- Background in managing IT support and service delivery operations across multiple locations or teams.
- Strong understanding of ITIL processes, service performance metrics, and methods for continuous improvement.
- Familiarity with enterprise service management tools and end-user support environments.
- Ability to lead and mentor managers or team leads to ensure consistent, high-quality support services.
- Proficient written and verbal communication skills for effective interactions with users, peers, and leadership.
- Strong organizational and problem-solving abilities to manage priorities across divisions.
- Professional, customer-focused mindset with a commitment to service excellence and accountability.
- Capability to supervise, coach, and support technical support staff.
- Ability to work independently and collaboratively in a dynamic environment.
- Competence in following and enforcing established procedures and service standards.
- Discretion in managing sensitive or confidential information.
- Any combination of education, training, and experience that provides the necessary knowledge and skills for the role.
Responsibilities
- Provide leadership for divisional and enterprise Help Desk and Field Services operations, ensuring consistent standards and high-quality service delivery across locations.
- Lead and coordinate communication during Major Incident Management events, acting as the link between IT Operations and IT leadership to ensure timely resolution.
- Manage and track Service Delivery project portfolios to ensure visibility, alignment, and progress toward strategic objectives.
- Collaborate with Infrastructure, Applications, and Information Security teams to maintain operational stability and cross-functional coordination.
- Work closely with IT Operations leadership to identify and implement service enhancements, resource optimization, and process standardization.
- Develop and maintain Service Delivery documentation, metrics, and reporting frameworks to promote transparency and accountability regarding performance.
- Drive cross-divisional alignment for unified service planning, process consistency, and collaboration among Service Delivery teams.
- Mentor and develop Service Delivery team leaders to enhance leadership capability and communication practices.
- Maintain effective communication with stakeholders at all levels to ensure awareness and alignment with organizational goals.
- Support conflict resolution within and between teams through constructive communication and collaboration.
- Foster a culture of accountability, professionalism, and mutual respect across Service Delivery and IT functions.
- Act as a representative for senior IT leadership as necessary, engaging in planning, governance, and crisis management activities.
- Contribute to enterprise-wide initiatives aimed at enhancing operational maturity and service quality.
- Participate in policy reviews, process documentation, and continuous improvement efforts across IT Operations.
- Engage in professional development to stay updated on current IT service management practices, tools, and technologies.
- Perform any other assigned duties in support of IT Operations and organizational goals.
Description
We are seeking a Senior Manager of IT Service Delivery to oversee our IT support services across diverse divisions and levels within our enterprise. This pivotal role ensures our operations are timely, efficient, and customer-focused, leveraging ITIL-based processes. You will work closely with Infrastructure, Applications, and Information Security teams to maintain service quality and enhance collaboration across the board. We value a culture of accountability and mutual respect, and this role will also support conflict resolution and mentorship of team leaders. The position offers a competitive salary structure, reflecting local market values and the applicants experience and skills, with substantial professional growth opportunities within our organization.
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You can find IT Manager salaries in the United States here.
How many IT Manager jobs are in the United States?
Currently, there are 1824 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the US a good place for IT Managers?
The US is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the United States?
Bank of Canada, Confidential, Levven Electronics Ltd., DataAnnotation, Sheppard Pratt, MetroStar, I-Assure among others, are currently hiring for Manager roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 129 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.
The company with most openings is Kforce Technology Staffing as they are hiring for 129 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.