3413 IT & Software Developer jobs in the US
Director, IT Service Delivery
$170,000 - 180,000
New York Blood Center
East 67th Street 310, New York
$170,000 - 180,000
Requirements
Must:
- Bachelors degree in Information Technology, Computer Science, or a related field required.
- Masters degree or MBA preferred; equivalent work experience may be acceptable.
- Certifications in Agile/Scrum and/or Project Management (PMP, PRINCE2) are highly desirable.
- 8-12 years of experience in IT service delivery, with a minimum of 7 years in senior leadership roles within multi-site or enterprise environments.
- Extensive experience in incident and request management, performance monitoring, and strategic enhancement of IT support services.
- Comprehensive experience in managing IT support and service delivery operations across diverse locations or enterprise organizations.
- Expert knowledge of ITIL processes, service performance metrics, continuous improvement strategies, and service management frameworks.
- Familiarity with enterprise service management tools, platforms, and end-user support environments.
- Strong ability to communicate effectively in a culturally sensitive manner with individuals and groups from diverse backgrounds.
- Proven leadership skills to develop and mentor managers and senior team leaders in providing consistent, high-quality support services on an enterprise scale.
- Exceptional written and verbal communication abilities for engaging with users, peers, leadership, and executive stakeholders.
- Excellent organizational and strategic problem-solving capabilities, managing priorities across multiple divisions and competing demands.
- Customer-centric approach with a strong focus on service excellence, accountability, and continuous improvement.
- Ability to supervise, mentor, and inspire technical support managers and staff at all levels.
- Competence to operate independently and collaboratively in a dynamic, fast-paced environment.
- Skill to establish, follow, and enforce procedures while fostering innovation.
- High level of discretion in managing sensitive or confidential information.
- Capacity to maintain strict confidentiality when handling sensitive information.
Responsibilities
- Provide strategic direction for divisional and enterprise Help Desk and Field Services operations, setting standards, driving innovation, and ensuring quality service delivery.
- Oversee Major Incident Management (MIM) operations, coordinating enterprise-wide communications as the main liaison between IT Operations and executive leadership for structured responses.
- Manage Service Delivery project portfolios and strategic initiatives, guaranteeing visibility across the enterprise and alignment with organizational objectives.
- Build and sustain strategic partnerships with Infrastructure, Applications, and Information Security leadership to maintain system stability and operational consistency.
- Collaborate with IT Operations and senior leadership to identify and execute enterprise-wide service improvements and resource optimization strategies.
- Create and maintain detailed Service Delivery documentation, advanced metrics, and executive reporting frameworks to enhance transparency and accountability.
- Propel cross-divisional strategic alignment, ensuring coherent service planning and collaboration among all Service Delivery teams.
- Mentor Service Delivery managers and team leads, enhancing leadership skills and communication practices.
- Maintain strategic outreach with stakeholders at all levels, ensuring awareness, responsiveness, and alignment with organizational goals.
- Resolve complex conflicts within and between teams via strategic communication and collaborative problem-solving.
- Promote a culture of accountability, professionalism, and mutual respect across Service Delivery and related IT functions.
- Act as a representative for senior IT leadership in enterprise planning, governance, and crisis management activities.
- Lead the development and implementation of initiatives that enhance operational maturity, service quality, and organizational capability.
- Direct policy reviews, process documentation, and continuous improvement initiatives within IT Operations.
- Engage in professional growth and industry involvement to stay updated on IT service management practices and emerging trends.
- Perform additional tasks as required to support IT Operations and the organizations objectives.
Description
We are seeking a Director of IT Service Delivery to provide strategic leadership and operational oversight for our IT support services at both divisional and enterprise-wide levels. This role requires a strong focus on timely and efficient operations with a commitment to customer satisfaction. The Director will establish key partnerships across our Infrastructure, Applications, and Information Security teams to enhance service delivery. We value mentorship and development, and this position will involve guidance and leadership development for our Service Delivery managers and teams. We are located in the New York or Greater Tri-State area and offer a competitive salary range of $170,000 to $180,000 for roles performed in New York City or Westchester County, adjusted for positions outside these areas. Join us in fostering a culture of excellence, accountability, and continuous improvement.
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Which companies are hiring for IT Manager jobs in the United States?
Transport-Bourassa, Allied Technical Solutions, KUBRA, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, ID Cosmetic clinic among others, are currently hiring for Manager roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 279 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 279 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.