IT Help Desk Technician with experience

- Over 2 years of experience in a Managed Service Provider environment is preferred - At least 2 years of experience in a corporate IT setting is acceptable - Relevant Information Technology certifications, degree, or equivalent work experience (2+ years in IT support) desired - Proven expertise in MS Windows 10, 11, and Microsoft Office Suite - Extensive experience managing and administering Microsoft 365 is mandatory - Some familiarity with Windows Server 2016 through 2022 and Hyper-V virtualization technology is preferred - Strong ability to collaborate effectively, self-motivated, eager to learn, and innovate - Leadership qualities among desktop support team members in technical knowledge, communication, and mentorship - Flexibility for occasional weekend or night work for maintenance, migrations, and installations - Local travel to client locations as needed - Strong interpersonal skills including telecommunication, active listening, and customer care - Capacity to multitask, adapt to rapid changes, maintain productivity, and manage time proficiently - Positive Yes I can attitude - Eager to assist clients, Network Titan teammates, and management