1864 IT & Software Developer jobs in the US
Help Desk Analyst - Level II
$68,640 - 72,800
Network Design Associates, Inc
Folsom Boulevard, Folsom
$68,640 - 72,800
Requirements
Must:
- Minimum of 5 years of experience in a technical support, service desk, or IT help desk role.
- Exceptional listening, verbal, and written communication abilities.
- Strong customer-oriented approach with the skill to clearly convey technical ideas.
- Broad expertise in supporting both Windows and macOS platforms, along with mobile devices.
- Extensive practical experience with Microsoft 365 and related Office applications.
- In-depth knowledge of network administration concepts, including Windows Server and Active Directory.
Responsibilities
- Deliver timely and professional support for end-user software, hardware, and connectivity issues.
- Maintain clear and consistent communication with customers throughout the support process.
- Provide assistance across various technologies, such as Microsoft 365, EDR solutions, network access, printers, internet connections, servers/VMs, hybrid cloud environments, infrastructure, security tools, backup systems, and email services.
- Offer remote and telephonic support while actively engaging clients to gauge their requirements.
- Collaborate with third-party vendors to troubleshoot and resolve intricate issues.
- Precisely categorize, prioritize, and resolve support tickets, escalating issues when necessary.
- Keep comprehensive documentation and adhere to established ticketing and follow-up protocols.
- Conduct scheduled maintenance on client file servers.
- Support field engineers with project tasks and technical preparations.
Description
At Network Design Associates, Inc. (NDA), we are a premier IT services provider located in the Greater Sacramento area, recognized for delivering reliable technology solutions and exceptional client support. Our team-centric culture fosters collaboration, continuous learning, and technical expertise, creating an environment where IT professionals can flourish, contribute, and truly make a difference. This full-time position requires in-office attendance, with our Help Desk operating from Monday to Friday. We offer competitive pay, shift differentials, and an array of benefits, including health insurance, a 401(k) plan, and opportunities for professional development. Join us in our commitment to technical excellence and client satisfaction.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1864 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Paxyl inc., IntouchCX, D3 Security Management Systems, Tactable, KUBRA, AMERICAN SYSTEMS, Inspired Flight among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.