1127 IT & Software Developer jobs in the US
Help Desk Analyst - Support & Troubleshooting
$32,885 - 42,640
NetStandard Inc
West 110th Street, Overland Park
$32,885 - 42,640
Requirements
Must:
- Strong understanding of computer networking principles, including VPN and LAN configurations.
- Proven experience in delivering IT support in a help desk setting.
- Proficient in troubleshooting Windows operating systems and applications.
- Familiar with Active Directory and Azure Active Directory for user account management.
- Knowledge of firewall configurations and endpoint security is advantageous.
- Desirable experience with mobile device management.
- Exceptional communication skills, both oral and written, capable of conveying technical information to non-technical individuals.
- Strong analytical abilities with a meticulous approach to problem-solving.
- Capacity to function independently as well as collaboratively within a team in a dynamic environment.
- Willingness to work in shifts (Day, Mid, and Swing) rotating every three months and including weekends.
Responsibilities
- Provide first-level technical assistance for hardware, software, and network-related issues.
- Troubleshoot and resolve challenges associated with Windows operating systems and applications.
- Support users with mobile devices, ensuring they remain connected and functional.
- Manage user accounts and permissions using Active Directory.
- Monitor and sustain local area network (LAN) performance.
- Utilize ticketing systems like AutoTask, Connectwise, or HaloPSA to manage and track support requests.
- Implement and uphold firewall settings to guarantee network security.
- Work collaboratively with fellow IT team members to tackle more intricate problems.
- Document solutions and revise knowledge base articles for future reference.
- Provide training and advice to users on technology best practices.
Description
We are looking for a committed and skilled Help Desk Analyst to become part of our IT support team in Overland Park, KS. Our aim is to provide outstanding technical support that enhances the user experience. In this role, you will be involved in troubleshooting and resolving various technical issues faced by end-users, thereby ensuring the smooth operation of our IT services. You will benefit from a competitive salary ranging from $15.81 to $20.50 per hour, alongside comprehensive benefits including 401(k) plans, health and dental insurance, paid time off, and more. Join us and make a significant impact through effective IT support!
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1127 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GoBolt, Elim Solutions, Tactable, LOGO.com, GE Aerospace, Combat Computers Inc., Infovirtuel among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 67 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 67 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.