568 IT & Software Developer jobs in the US
Technical Support Analyst - IT Solutions
$60,000 - 80,000
Net2Net IT Solutions Inc
Royal Windsor Drive 2351, Mississauga
$60,000 - 80,000
Requirements
Must:
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- Post-secondary education in a 3-year IT computer program (evidence of grades and program completion required).
- A minimum of 5 years of experience in a technical support role.
- Comprehensive knowledge and experience with Microsoft Active Directory, Azure AD, domains, and group policies.
- Solid understanding of Microsoft 365 and other desktop applications.
- Substantial experience with remote access and VPN services.
- Basic knowledge of network protocols and communication hardware.
- A valid Ontario drivers license and a dependable vehicle.
###
Responsibilities
- Provide Level 2 and 3 diagnosis and resolution of technical issues related to client hardware and software through various communication methods including telephone, email, remote control, and onsite support when necessary.
- Carry out installation, configuration, upgrades, and support for desktop hardware and software applications, such as Windows OS, Microsoft 365 (Office, OneDrive, InTune, SharePoint), antivirus software, conferencing tools (Teams, Zoom), CAD applications (AutoCAD, Solidworks), Adobe suite, G Suite applications, and various other desktop applications.
- Facilitate migrations to Microsoft 365.
- Work with Active Directory and Azure AD.
- Follow standard processes and procedures; create documentation as necessary.
- Manage the onboarding and offboarding process for new users.
- Utilize our help desk software tool to track and follow up on technical support issues and communicate effectively with clients.
- Provide after-hours and on-call support on a rotational basis and travel to client locations within Southern Ontario as required.
- Note that this position involves working a 7am-3pm shift once a week.
###
Description
We are seeking a dependable, diligent, and mature individual to become part of our team as a Technical Support Analyst in Mississauga, Ontario. This is not an entry-level role, and candidates must be able to work onsite at our facility. The successful applicant will report to the Manager of Technical Support Services and be an integral part of the Technical Support team, responsible for the implementation, maintenance, and support of our clients infrastructure, software, and systems. This role entails working in a full-time capacity with a 3-month probation period, and a criminal background check is mandatory. Applicants must be authorized to work in Canada as no visa or sponsorship will be provided. We are proud to offer a competitive salary based on experience, flexible and comprehensive benefits, free snacks and beverages, free parking, and a business casual work environment. Our office provides an excellent opportunity to learn and grow with new technologies. Thank you to all applicants; however, only those selected for interviews will be contacted.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 568 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Giesecke+Devrient, Surpass Solutions Inc, TQL, Mercy Medical Center, Vestmark, Inc., Bartlett Electric Cooperative, Inc., The Federal Home Loan Bank of Chicago among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.