Technical Support Specialist

We envision success in this position as providing fast and professional first responses, maintaining consistent ticket updates, producing high-quality documentation to facilitate escalation, reliably resolving common Tier 1 issues, and exercising clear judgment in escalations. As part of our team, you will enjoy: - Discretionary Time Off after 90 days, with 5 sick leave days annually. - A 401(K) Match where we match your contributions 100% up to 4% of your salary each year. - Health, Dental, and Vision Insurance. - A set schedule, working Monday to Friday, with a 1-hour lunch break. While occasional emergencies or projects may require you to work later or on a Saturday, we believe that IT work doesn’t need to exceed 50 hours a week to be done effectively. - Remote work, with regular weekly lunch meetings, although your job will primarily be work-from-home unless there are onsite appointments. If you are excited about this opportunity, please submit your resume and answer these questions: 1. Are you located in the Austin area and able to do occasional onsite visits? 2. What are your top three most common Tier 1 fixes in an MSP? 3. Which PSA/RMM/remote support tools have you utilized? *Nerds in a Flash is an Equal Opportunity Employer.*