Senior Systems Engineer, Product Owner

- Draft requirements and outline process workflows for product ownership projects - Assess operational efficiency and effectiveness - Analyze data, work quality, methods, processes, standards, and service metrics - Employ elicitation techniques to collect in-depth information reflecting stakeholder needs - Define and document technical designs for data, workflows, logical processes, and system interfaces - Recommend and document adjustments to workflows for process improvement - Maintain knowledge of industry standards and best practices to ensure compliance with policies and contracts - Participate in cross-organizational teams focused on new automation systems, products, and services - Collaborate with project teams to manage the rollout of software changes to testing and production stages - Engage with business units to solve problems and resolve issues - Use performance metrics to identify improvement areas and develop actionable plans - Partner with vendor teams to enhance procedures and address problems - Implement new or improved products, services, and operational changes - Communicate responsibilities, evaluate results, and provide leadership for successful project execution - Lead project teams, ensuring quality and performance consistency - Analyze and interpret results, offering recommendations and insights - Serve as a resource for resolving complex issues and challenges - Mentor less experienced staff in their professional development - Manage change initiatives within the business unit by applying change management strategies - Develop and oversee project plans addressing necessary actions for improving controls - Ensure all controls are identified and documented properly - Communicate updates on changes and emerging trends in systems/technology - Represent the business unit in discussions regarding system solutions - Conduct root cause analyses to identify development opportunities and propose business solutions - Explore emerging technologies and recommend aligned solutions - Monitor system performance to ensure ongoing efficiency - Collaborate with key partners in solution development and delivery - Perform additional duties as assigned