Release manager (hybrid)

- Supervise the entire release lifecycle from planning through deployment and post-release assessment - Establish and maintain release calendars, schedules, and roadmaps for various applications and teams - Coordinate releases among development, QA, UAT, and production settings - Ensure compliance with enterprise release management standards and policies - Monitor and address release dependencies, risks, and impacts across teams - Plan and implement detailed cutover activities including runbooks, timelines, and contingency strategies - Lead release bridges and coordination meetings during critical deployments - Manage go-live activities and ensure successful transitions to production - Validate readiness for deployment, including environment stability and approval processes - Oversee post-release verification and coordination of production support handoff - Utilize ServiceNow and Remedy for effective change, incident, and release management - Manage release tracking, backlog coordination, and issue resolution via Jira - Maintain comprehensive release documentation, runbooks, and knowledge bases in Confluence - Ensure proper change approvals, audit trails, and compliance documentation are sustained - Standardize release processes and continuously enhance deployment workflows - Provide support during production deployments, including issue identification and resolution - Collaborate with application, infrastructure, and support teams to address release-related incidents - Facilitate root cause analysis and reviews for unsuccessful releases - Ensure effective escalation and communication during critical situations - Support large-scale, high-volume releases across multiple applications - Act as the main coordination hub for business, development, QA, DevOps, and infrastructure teams - Communicate release status, risks, and impacts to stakeholders and leadership - Lead meetings for release readiness and manage go/no-go decision points - Align release actions with Agile/Scrum development cycles - Ensure detailed documentation of release scope, timelines, and outputs