3479 IT & Software Developer jobs in the US
IT service management specialist
$90,000 - 130,000
NasTech Global, Inc.
Century Village Boulevard 2790, Boca Raton
$90,000 - 130,000
Requirements
Must:
- Proven capabilities in IT Change Management, particularly in planning, coordination, and documentation within complex IT environments.
- Experience in IT Incident Management with skills in incident detection, prioritization, and resolution.
- In-depth understanding of IT Problem Management, including problem analysis and root cause identification.
- ITIL Foundations Certification demonstrating a solid grasp of IT service management principles.
- Proven ability to enhance processes with measurable improvements across various frameworks.
- Hands-on experience with the ServiceNow platform for managing IT Change, Incident, and Problem Management workflows.
- Minimum of two years of relevant experience in a technical IT role.
- Bachelors degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent experience.
Responsibilities
- Spearhead the development and ongoing enhancement of IT Change, Incident, and Problem Management processes aligned with industry standards.
- Act as Incident Manager during high-priority incidents, coordinating swift response and resolution to minimize business disruption.
- Collaborate with stakeholders to assess current workflows and suggest improvements that enhance efficiency and mitigate risks.
- Track process performance metrics and prepare regular updates for management, showing progress and identifying areas needing attention.
- Provide training and support to IT teams on best practices and updated procedures for managing changes, incidents, and problems.
Description
We are seeking an IT Service Management Specialist for our team based in Boca Raton, FL. This on-site, entry-level role is an excellent opportunity for those looking to begin their career in IT service management. In this position, you will support our IT service delivery and process improvement initiatives using the ServiceNow platform. We offer a dynamic work environment, opportunities for professional growth, and a chance to work closely with cross-functional teams to implement best practices in IT service management.
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Transport-Bourassa, Allied Technical Solutions, KUBRA, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, ID Cosmetic clinic among others, are currently hiring for IT roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 283 different IT Specialist jobs in the United States. They are probably quite committed to find good IT Specialists.
The company with most openings is Lockheed Martin Corporation as they are hiring for 283 different IT Specialist jobs in the United States. They are probably quite committed to find good IT Specialists.