Intel and Operations Specialist, SME

- Utilize BMC3I Elite/Helix modules to collect data, extract insights, and compile information for various requests - Analyze platform data, including service records, workflows, performance metrics, change/incident data, and configuration items - Ensure data accuracy and consistency across BMC3I Elite modules and other enterprise sources - Manage information requests by tracking, prioritizing, and handling them through BMC3I Elite workflows and automation features - Collaborate with technical teams, program leads, and SMEs for necessary input in responses - Monitor the life cycle of requests and provide consistent updates to stakeholders - Create reports, dashboards, briefs, FAQs, summaries, and research outputs using BMC3I Elites reporting tools - Keep organized documentation of research findings, sources, and outcomes in BMC3I Elites knowledge and documentation modules - Improve response templates, SOPs, and knowledge articles for better consistency and accuracy - Liaise with program managers, system administrators, and leadership to clarify request requirements and expected outcomes - Offer data-driven recommendations and decision-support materials based on analytical findings - Act as a bridge between technical teams and non-technical stakeholders to ensure clarity in responses - Suggest improvements to BMC3I Elite workflows, knowledge modules, and reporting configurations for increased efficiency - Identify automation opportunities to streamline information responses and lessen manual workloads - Contribute to ongoing improvement initiatives related to data integrity, response quality, and communication standards