1984 IT & Software Developer jobs in the US
Tier 1 Technical Support Specialist
$52,000 - 62,400
NETSTREAM TECHNOLOGY, INC
East Main Street 45, Newark
$52,000 - 62,400
Requirements
Must:
- Proficient in technical support methodologies with a solid grasp of computer hardware and software
- Familiarity with the Microsoft Office Suite and its various applications
- Understanding of computer networking principles and protocols
- Previous experience in IT support roles, particularly in desktop support
- Excellent communication skills for effective interaction with clients and colleagues
- Capability to work independently as well as in a team-oriented environment
- Experience with operating systems such as Windows, macOS, and Linux is highly desirable
- Familiarity with help desk software like BMC Remedy, ServiceNow, or Autotask is advantageous
Responsibilities
- Provide assistance for hardware and software concerns across multiple platforms, including Windows, macOS, and Linux
- Diagnose and resolve issues related to computer management, desktop support, and IT infrastructure
- Assist users with VPN connectivity, firewall settings, and LAN troubleshooting
- Employ help desk tools like BMC Remedy, ServiceNow, or Autotask to manage support tickets effectively
- Perform software troubleshooting to quickly resolve application-related challenges
- Ensure clear and proactive communication with customers regarding the status of their inquiries
- Collaborate with team members to improve the overall customer service experience
- Create documentation of solutions and contribute to knowledge base articles for future reference
Description
We are looking for a dedicated and knowledgeable Technical Support Specialist to join our vibrant team. In this position, you will deliver outstanding technical support to our clients, ensuring their IT systems function efficiently. We offer a full-time role with competitive pay ranging from $25.00 to $30.00 per hour, complemented by benefits including a 401(k) with matching, health and life insurance, paid time off, a retirement plan, and vision insurance. Please note that this position requires you to work in our Newark, DE office five days a week.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1984 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
KUBRA, Sequoia Software, D3 Security Management Systems, Nurse Next Door, Agilus, Ashmead Designs Ltd., Safe Ship Moving Services among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 124 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.