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Technical Support Advisor
$78,000 - 95,000
MyDefence North America LLC
North Robinson Avenue Suite 2000 204, Oklahoma City
$78,000 - 95,000
Requirements
Must:
We are looking for a candidate with an Associate's degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field, combined with five or more years of relevant experience. A strong interest in technology, especially in areas such as robotics, drones, RF systems, or network communications is essential. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required. Due to the nature of our customers and technologies, applicants must be U.S. Citizens and possess the ability to obtain and maintain a security clearance if necessary.
Responsibilities
In this role, my team and I will rely on you to develop a thorough understanding of MyDefence's C-UAS product suite, encompassing technical specifications, operational procedures, and typical use cases for military and law enforcement sectors. You will provide timely and effective technical support through phone, email, and possibly video conferencing, assisting customers with initial product setup, configuration, and troubleshooting of hardware and software issues related to our systems. You'll diagnose and resolve technical challenges by following established protocols, escalating complex issues to senior technical support or engineering teams when needed. You will document all customer interactions, technical issues, and solutions accurately in our CRM and ticketing systems while proactively identifying ways to enhance customer satisfaction and product usability. Additionally, you will assist in creating and updating technical documentation, FAQs, and knowledge base articles to empower customers. Participating in product training sessions and continuously learning about product updates and industry advancements will be key components of your role. You will also be expected to adhere to all company policies, security protocols, and compliance requirements, especially regarding sensitive customer information. Some travel may be necessary for on-site support or training, which may involve visits to military bases or law enforcement facilities.
Description
We encourage candidates with a Bachelor’s degree in a related field accompanied by three or more years of relevant experience to apply. Previous experience in customer service or technical support, even outside of a technical domain, is preferred. A basic understanding of RF communications, networking principles, or drone technology is advantageous, and familiarity with military or law enforcement environments will be viewed favorably. Relevant certifications, such as CompTIA A+, Network+, or Security+, will also be considered beneficial. The working conditions for this position involve primarily an office environment with occasional travel and field training. You should be able to lift up to 50 lbs and may need access to restricted facilities or classified information while complying with all security protocols and export control regulations. This is a full-time role with a 40-hour work week, primarily during the day shift. The annual pay range is between $78,000.00 and $95,000.00, and we offer a comprehensive benefits package, which includes a 401(k) plan with matching, dental, health, life, vision insurance, paid time off, and a retirement plan. In your application, please let us know if you can travel on short notice to assist military customers and share your years of experience working with military or law enforcement personnel in providing live technical solutions in the field.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 865 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, Archon Systems Inc, Journey Freight International inc, Puter Technologies Inc., Ontario One Call, HAPLY Robotics Inc., LGS, une Société IBM / an IBM Company among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.