Technical Support Associate

We at Mueller Reports are a national service provider with over 40 years of experience. We are highly regarded by lenders and leading insurance carriers for our exceptional service, quality, customer care, and technology. We take pride in our ability to recruit and nurture enthusiastic individuals for either full-time or part-time careers in the real estate reporting sector. In this role, the Technical Support Specialist will be responsible for providing top-notch client and user help desk support in a multi-site environment, catering to more than 2000 users through the Jira ticketing system and phone communications. Your primary tasks will involve help desk-related activities, including hardware and software setup, installation, troubleshooting, maintenance, and other network or systems-level responsibilities. This is a technical role that requires a strong understanding of computers, diagnostic and repair techniques, the ability to learn and apply technical knowledge in a fast-paced and challenging workplace, as well as the ability to adhere to established procedures and policies. This position will report directly to the IT Systems Manager. This full-time position will require availability on weekdays and weekends, located in Tonawanda, NY. While we do not provide relocation assistance, there may be opportunities for remote work after the initial on-site training period. Compensation for this role ranges from $18.00 to $22.00 per hour and includes benefits such as a 401(k) plan, flexible spending accounts, health insurance, health savings accounts, life insurance, and paid time off.